Policies and Procedures

Home/Policies and Procedures


Placing orders is easy! Once you have selected the products you need for your event, follow the prompts as they will easily lead you through the ordering process. Orders will be acknowledged upon receipt. If you have any questions, do not find the product you require, or know a manufacturer’s catalog or model number please contact us:

    • toll-free at 1-800-908-1611
    • via e-mail
    • fax at 1-847-884-1711

Manufacturing Lead-time & Proofs

Most items are maintained in our inventory or are readily available from our key, highly reliable sources. Standard lead-time is 3 to 5 working days from receipt of order, text and acceptable art for logos or graphics. Proofs, if requested, will be supplied for your approval via fax or e-mail. Proofs should be signed off as directed and returned promptly to ensure on-time completion of your order.


Dependent upon logistics, you may pick up your order at our facility or we can ship it to you at prevailing rates plus a nominal handling charge.


Engraved products may not be returned.Any product having an engraving error that is determined to be our responsibility will be corrected and/or replaced. Notify us as shown above to inform us of any problem. You will be promptly contacted to expeditiously resolve the situation.

The Finer Line Engraving Shoppe

Ph: 847-884-1611
Toll free: 1-800-908-1611
Fax: 847-884-1711

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